Refund policy

Refund and Return Policy

At Henil Diamond, we are dedicated to 100% client satisfaction. We take immense pride in the quality and craftsmanship of every piece produced in our state-of-the-art facilities, and we are confident you will be delighted with your purchase.

Return & Exchange Guidelines:-

We accept returns or exchanges within 60 days of delivery, subject to the following conditions:

• Condition: Items must be returned with all original tags intact and in their original packaging.
• Documentation: All returns must be accompanied by the original sales receipt.
• Security: For your safety, please do not indicate the contents of the package (e.g., "diamonds" or "jewelry") on the outside of the box.

Non-Refundable Items & Fees:-

• Custom Orders: Special orders and personalized/customized items are non-refundable.
• Shipping & Insurance: Original shipping fees and insurance costs are non-refundable.
• Return Costs: The buyer is responsible for return postage and insurance. Henil Diamond is not responsible for shipping charges on bounced or undeliverable packages.

International Shipping & Customs:-

As a global business, we operate across international borders. Please be aware of the following:

• Taxes & Duties: Customers are responsible for any import taxes or duties as per their country’s specific laws and regulations.
• Customs Procedures: If a package is detained by customs, the buyer must cooperate during any resulting delays.

How to Initiate a Return:-

Prior to returning any product, please email us at our designated return email address (Henildiamond@gmail.com). Include your order number and specific details regarding the reason for your return.

Product Photography Note:-

Please note that our website images are captured by professional photographers. While we strive for accuracy, there may be slight variations in appearance between the digital image and the physical product.